Garmin Express Fails to Complete the "Downloading Files" Stage or Error Installing MessageGarmin Express Fails to Install.
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Garmin Express connects to the Internet to download software, map updates, and downloadable content for Garmin devices. Internet connectivity and network connection issues can prevent Garmin Express from downloading this content.
Symptoms of these issues include:
There was an error installing the update error message There was an error installing the content error message No visible progress over time The progress bar periodically lowers to an earlier value If any issues occur during the "copying files" stage of the update, including those listed above, see the FAQ Garmin Express Fails to Complete the "Copying Files" Stage.
If you have purchased a downloadable content (DLC) map in the past, and are attempting to activate a new purchase of the map in Garmin Express, see Garmin Express "Error Installing the Content" or "Unable to Activate Your Purchase" of Downloadable Content Maps
Download Garmin Express Latest Version 2019
To check for updates to Express, see the FAQ Updating the Garmin Express Application
Ensure that your computer has enough free disk space Maps contain a lot of information that must be downloaded to your computer before installing it to your device. Some downloads can require up to 20GB of available disk space to install successfully.
Windows Press the Windows key + E Click This PC (Windows 10 only) Right-click Local Disk (C:) Click Properties
Mac Click the Apple icon in the menu bar Click About this Mac Click the Storage tab
Ensure that your Internet connection meets the system requirements for Garmin Express A high-speed Internet connection such as DSL or cable is required to use Garmin Express.
Garmin Express is not intended to be used with mobile broadband (such as a 4G/LTE MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections.
If you are unsure what type of internet connection you are using, check with your Internet service provider (ISP). Ensure that your data limit is not capped by your Internet Service Provider Many of Garmin's downloadable map products are several gigabytes (GB) in size.
Some ISPs will place a limit on how much data may be downloaded during a daily or monthly cycle. Depending on the ISP, exceeding this limit could result in reduced Internet performance or fees for the additional data used.
To find out whether your Internet service is capped or restricted, contact your ISP.
Ensure that the date, time, and time zone settings are correct on your computer Even if the time and date appear to be correct on your computer, if the time zone setting is set incorrectly, Garmin Express will not be able to communicate properly with the Garmin servers.
If you need help checking these settings, see Verify the date, time, and time zone settings on a computer Avoid using public Wi-fi connections and work computers Using public Wi-Fi or a work computer or network can introduce many obstacles that can prevent a successful download. If the download is failing on one of these connections, try the download from home. When using a Wi-Fi connection, ensure that you have a strong signal Try moving the computer closer to the Wi-Fi router if possible. If you are still unable to get a strong signal, try using a computer that is plugged in with an Ethernet cable.
Restart the computer Note: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.
Run Garmin Express as an Administrator.
Run Garmin Express as an Administrator
The error may be caused by permissions issues for Garmin Express. Running the application as an administrator may resolve this: 1. Locate and right-click the Garmin Express icon in one of the following locations (examples from Windows 10 pictured):
Search for Garmin Express in the Start menu Find the desktop shortcut (if present) 2. Click Run as Administrator
These steps should resolve the issues that prevent content from downloading in Garmin Express.